Refund and Replacement Policy

At Sacredroots.shop, we prioritize customer satisfaction. Below are the terms for refunds and cancellations. We take pride in the quality of our products. Due to the delicate nature of our products, we do not accept returns or exchanges. However, if you receive an item that is damaged or broken, we will be happy to offer a replacement under the following conditions:

Eligibility for Refund: Refunds are eligible if the product is damaged, defective, or incorrect upon arrival.

Request Process: To initiate a refund, please contact us within 7 days of delivery with your order details and reason for the refund.

Refund Processing: Approved refunds will be processed within 5-7 business days. The amount will be credited back to the original payment method.

Non-Refundable Items: Certain items may not be eligible for refunds.

Order Cancellation: Orders may be canceled before shipping. Contact us promptly if you need to cancel your order.

Proof of Damage: Please provide clear photographs of the damaged item along with your order number when submitting your replacement request.

Shipping Charges: Please note that shipping charges will apply for the replacement product. The cost of shipping will be communicated to you once your replacement request is approved.

For refund or cancellation assistance, please contact us at wecare@sacredroots.shop.

Thank you for choosing Sacred Roots. We are committed to ensuring your satisfaction with our products.

*Conditions apply*