Privacy Policy

At sacredroots.shop, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, purchase our premium glass crockery, or otherwise interact with our services.

1. Information We Collect

We collect personal information to process your orders and improve your shopping experience. This information includes:

Personal Identifiers: Name, email address, phone number, and delivery address, provided when you make a purchase or create an account.
Payment Information: Payment details are processed securely through our trusted payment gateway, Razorpay, and are not stored on our servers.
Technical Information: We collect data such as IP address, browser type, and device information to optimize website performance and enhance your experience.

2. How We Use Your Information

We use your personal information for:

Order Fulfillment: To process and deliver your orders promptly and accurately.
Customer Support: To address inquiries, order issues, and provide assistance.
Marketing and Updates: With your consent, we may send you promotional offers, product updates, and newsletters. You can opt-out of marketing communications at any time.
Website Improvement: To enhance website functionality, analyze usage trends, and personalize your shopping experience.

3. Data Security

Your data security is our top priority. We use SSL encryption to protect sensitive information transmitted online. All payments are processed through a secure payment gateway (Razorpay), and we implement security measures to safeguard your information.

4. Sharing Your Information

We respect your privacy and do not sell or trade your personal information. However, we may share your data with trusted third-party service providers for specific purposes:

Payment Processing: With Razorpay for secure transaction processing.
Shipping Partners: For delivering your orders accurately and on time.
Legal Requirements: If required by law or to protect our rights, we may disclose your information.

5. Cookies and Tracking

We use cookies to enhance your browsing experience. Cookies help us understand user preferences and enable certain website functionalities. You can manage or disable cookies through your browser settings.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Your Rights

You have the right to access, update, or delete your personal information. If you wish to exercise any of these rights, please contact us at wecare@sacredroots.shop .

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about our Privacy Policy or how your information is handled, please contact us:

Email ID: wecare@sacredroots.shop